The SMART System!
If it were any smarter, it would write a book that makes Ulysses look like it was written in crayon.
We’ve searched high and low for the right technology system. This system would need to deliver on all of our customers’ needs for information, while at the same time giving our field managers the tools they needed to optimize their programs. After this extensive search, we set out to build something that suited our unique needs.
The SMART System, which stands for Statistics Management and Ambassador Reporting Technology, has evolved from a basic idea, into a multi-faceted platform, which centralizes everything we need to manage our programs from one spot!
The core functionality of the SMART System includes the following:
- Basic activity entry
- Maintenance reporting
- Incident reporting
- Persons of Interest Interaction
- ‘Board Ready’ Reporting
- Supervisor auditing
- Ambassador walk paths
- Activity reporting by property/business/parcel
- Automatic sending of my reports
- Street fixtures management database
- BBB Management Site Visit Audits
- Customer Portal to Best Practices and Reporting
We encourage each of our customers to access and utilize the SMART System as part of their own daily management practices. Each data point is tracked through audit trails to ensure integrity of data capture.