phillip

Downtown Chattanooga

Chatanooga, Tennessee

View BID Website

Services:

safety

cleaning

Number of Blocks - Serving Since: 2021

Kalamazoo Downtown Partnership

Kalamazoo, Michigan

View BID Website

Services:

safety

cleaning

Number of Blocks 40 - Serving Since: 2021

Long Beach Case Study

Downtown Long Beach Alliance

Our program in Downtown Long Beach was only our second Ambassador Team to hit the streets west of the Mississippi when we launched the Downtown Long Beach Alliance Safety Guides in 2005.  Ever since, the DLBA has always been a key figure in Block by Block’s history.  The Gateway City of Long Beach introduced us to unique challenges combining an urban water front locale with a dense residential core and energetic night life and entertainment scenes.  This environment allowed us really hone in our operating plan for delivering effective safety services to fit diverse user group needs in a west coast market all while growing as a company.

Today, our continued growth has an uncanny resemblance to our expansion of service offerings for the Downtown Long Beach Alliance.  Just as we were once a “simple” Clean and Safe company transformed into the go-to Swiss Army Knife for service delivery in the public realm, we’ve seen our service model in Long Beach progress from a Safety Ambassador program to one that’s all encompassing to include: Outreach, Cleaning, Pressure Washing, Landscaping, Place Making and Fee for Service expansions.  In addition to working with the DLBA to continually find new ways to enhance service delivery on the streets, we have also seen no less than six Ambassadors from our Long Beach teams promoted to management levels positions within Block by Block during our 15 year partnership with the DLBA.  That’s what we’d call a success story!

Thank you to the Downtown Long Beach Alliance for allowing us to not only grow with you, but for trusting us to be the face of your downtown.

Downtown Long beach By the Numbers:

  • Curb lines are cleared of debris with 287% more frequency since adding litter vacuums
  • 1.38 square miles of district sidewalks are pressure washed every single week
  • We check in with over 900 businesses each month to ensure they are well taken care of
  • In 10 minutes or less we can come to the rescue and assist with your flat tire or dead battery
  • Over 12,000 miles are covered annually by our district bike patrols alone

Get Connected with Block by Block

We provide superior specialized services through management of systems and people that allow our customers to focus on their core business. Learn more about how we have fine-tuned our cleaning and maintenance programs to bring your property better results at a better value.

Get Connected

Bay Ridge Case Study

SMALL DISTRICTS: Taking this District ‘Beyond Litter’ to accomplish more!

Block by Block was hired by the Bay Ridge 5th Avenue BID on August 1, 2020 to provide supplemental environmental services within their annual sanitation budget of $229,822 to elevate the sanitary conditions and physical appearance of the heavily trafficked 5th Avenue district.

The Bay Ridge 5th Avenue BID is comprised of 40 block faces stretching from 65th to 85th Streets in Brooklyn, NY and has an annual assessment of $534,000.  The community mirrors much of NYC as a vibrant and culturally diverse residential and business district that is home to over 330 ground floor retail and restaurant establishments along 5th Avenue and over 70,000 residents in the surrounding neighborhood.

The previous vendor provided only trash services via broom and dustpan with no graffiti or weed removal, special project work such as power washing or painting of street furniture, leaving the district in need of significant restoration work on August 1st.

Block by Block’s approach to making an immediate and lasting impact was to add 208 “blitz” hours to the annual budget that would allow the Ambassadors to quickly bring the district up to a standard that could be maintained by the Team’s 160 weekly service hours.  The “blitz” hours included restoration work such as the power washing the 78 district trash cans, painting 192 street fixtures (streetlamp poles, hydrants, fireboxes and bus stops) weeding and deep cleaning the tree pits and removing graffiti and stickers from street furniture and storefronts.  Due to both storage space and budgetary constraints equipment for the program is limited to: rolling barrels, a special project cart with paint and graffiti removal supplies, battery operated blowers & weed trimmers and a power washing trike to clean trash cans/spills and stains, radios for communication and iPhones for data and photo collection in the SMART System.

The 90 day improvement to 5th Avenue was dramatic as noted by the before and after photos as well as the SMART System statistical measurements:

  • 225 graffiti tags removed
  • 520 bills & stickers removed
  • 1557 trash cans cleaned
  • 6211 trash bags used – representing over 217,577 lbs of trash removed from the district
  • 192 street fixtures painted
20/08 20/09 20/10 TOTAL
311 Requests 5 10 11 26
Bike Removal 1 1 2 4
Business Contact 48 87 87 222
Graffiti – Removed 50 12 163 225
Hospitality Assistance 146 137 114 397
Stickers Removed From Infrastructure 159 224 137 520
Storm Drains Cleaned 1233 869 604 2,706
Trash (# of bags) 2191 1992 2028 6,211
Trash Cans Cleaned 569 597 391 1,557
Tree Pit Cleaning 495 683 435 1,613
Weed Abatement (sites) 95 53 56 204

Bay Ridge 5th Avenue BID – By the Numbers

  • 40 block faces/20 NYC blocks serviced = 1 mile
  • 330 ground floor retail & restaurant establishments
  • 78 district trash cans
  • 13 NYC transit B63 bus stops

The Ambassador Program – By the Numbers

  • 160 weekly service hours
  • 208 blitz hours
  • 4 FTEs
  • 3 rolling barrels
  • 1 power washing trike
  • 1 projects cart
  • 2 battery operated greenworks blowers
  • 2 battery operated greenworks trimmers
  • 3 radios
  • 3 SMART Devices

The 90 Day Results – By the Numbers

  • 225 Graffiti Tags Removed
  • 520 Bills & Stickers Removed
  • 1,557 Trash Cans Cleaned
  • 6,211 Trash Bags Used – Representing over 217,577 lbs of trash removed from the district

Total District Infrastructure Painted 192

  • 128 black light poles
  • 22 green traffic control boxes
  • 10 red fire boxes
  • 15 yellow bus stop curb lines
  • 10 black/gray hydrants and bollards
  • 7 gray storefront roll down gates

Get Connected with Block by Block

We provide superior specialized services through management of systems and people that allow our customers to focus on their core business. Learn more about how we have fine-tuned our cleaning and maintenance programs to bring your property better results at a better value.

Get Connected

MBTA Case Study

Block by Block serves the MBTA

In 2015 the Massachusetts Bay Transportation Authority (MBTA) began searching for a more cost efficient solution for providing in-station customer assistance. The recognized cost efficiencies would allow the system to deliver more coverage to the most heavily traversed stations in the system, which is known as ‘The T’. Much of the need to implement broader customer service was influenced by the mandate given to the agency to better serve those riders having disabilities.

After seeing Block by Block’s many friendly faces of its Downtown Boston Business Improvement District’s Ambassador program, the MBTA engaged Block by Block to learn more about our services, along with our philosophies of culture and proactive engagement, which drive those great interactions in downtown Boston.

After a formal interview to share our ideas and strategies we were awarded a two-station pilot program. One of those stations was the Chinatown station, which long have been plagued by socially unacceptable issues related to the transient population in that neighborhood. The addition of the highly visible Ambassadors has been credited with improving not only the perception of safety of that station, but the feeling of cleanliness as many of the unacceptable behaviors generated cleaning issues for the station. The visibility of the Ambassadors in those stations was greatly attributed to the requirement for Ambassadors to be present in the entrances, near the areas where ticket machines are located and on the platforms. Many riders commented in the first few days that there was a much more positive vibe to the stations by having a smiling face in the station.

Upon conclusion of the two month pilot program there was an overwhelming feeling that the program had been highly successful. This led to an expansion of 11 more stations within the core of the system, followed by expansion ot 17, then 24 then 31 stations in the system.

The addition of friendly, helpful people was obviously one of the desired outcomes of the Transit Ambassador program. In fact some referred to this as one of the few initiatives in memory that received unanimous public approval.

There was however a significant secondary benefit recognized by the MBTA.  The agency realized a considerable reduction in fare evasion. Having an actively engaged, uniformed presence has been impactful on the number of riders who would piggy back in or jump the fare gates. While it’s hard to predict how much fare evasion has been reduced, estimates range as low as 8% and as high as 24%, which means that a significant amount of expense related to the Ambassador program is recovered through riders paying the expected fare.

If you find yourself in Boston, make sure to say hello to one of our friendly Transit Ambassadors!

The Block by Block Transit Ambassador Program by the Numbers:

Most widely recognized program with a positive impact.

  • Number of Transit Ambassadors – 271
  • Stations Serviced – 44 Core Stations with multiple positions in many stations
  • Number of persons assisted in 2019 – 234,000+
  • Number of disabled riders assisted – 41,000+
  • Number of incidents reported – 2,350
  • Reduction in fare evasion – 8%-24%
  • Smiles and Greetings Provided – Millions
  • Issues deterred – Countless

Get Connected with Block by Block

We provide superior specialized services through management of systems and people that allow our customers to focus on their core business. Learn more about how we have fine-tuned our cleaning and maintenance programs to bring your property better results at a better value.

Get Connected

Thank you, BID employees, for keeping downtown clean and welcoming

A letter from Mark and Susan Kolstad written to the editor of inforum.com praises Fargo’s BID!

“We wish to thank the ambassadors of BID (Business Improvement District) and its director, Chris Schlepp, for the wonderful work they do in making our downtown neighborhood a pleasant experience.”

Read the full letter here

Milwaukee Downtown BID

Milwaukee, Wisconsin

Milwaukee’s walking concierges. Downtown’s spirit squad. Information gurus. Our Public Service Ambassadors (PSAs) go by many names. What remains consistent is their unwavering dedication to keep downtown Milwaukee clean, safe and friendly. From locating missing children to assisting disabled motorists, the PSAs serve as an extra set of eyes and ears for Milwaukee’s police and fire departments-making BID #21 one of the safest districts in the city and one of the safest downtowns in the country.

View BID Website

Services:

hospitality

safety

outreach

placemaking

Number of Blocks 150 - Serving Since: 2018

Rosslyn BID

Arlington, Virginia

Removal of litter, weeds and graffiti. Set up, hospitality services and tear down for the many special events in the district. A Safety Ambassador element was added to the program in the summer of 2008 to enhance the awareness of the organizations services throughout the district as well as support events and other programming.

View BID Website

Services:

hospitality

safety

cleaning

outreach

landscaping

placemaking

Number of Blocks 18 - Serving Since: 2007

Downtown Norfolk

Norfolk, Virginia

In July 2018, Block by Block began providing Clean and Safe Services to the Downtown Norfolk Council in Norfolk, VA. Sixteen Downtown Norfolk Ambassadors are excited to be a part of Block By Block while they continue to support and welcome visitors to Downtown Norfolk. Our Clean Team and Public Service Teams are responsible for a 50 block area which includes waterfront on the Elizabeth River. Unique to Norfolk, we provide free transportation within our downtown by use of FRED (Free-Ride Every-Day) a six-passenger electric cart. We always look for new and unique opportunities to encourage everyone to live, work and visit downtown because that?s what we?re all about.

View BID Website

Services:

hospitality

safety

cleaning

Number of Blocks 50 - Serving Since: 2018

Uptown Dallas

Dallas, Texas

The ambassadors of Uptown Dallas Inc provide cleaning services to make this unique district a better place to work, play, and live.

View BID Website

Services:

cleaning

Number of Blocks 78 - Serving Since: 2016

South Congress Avenue

Austin, Texas

More info to come!

View BID Website

Services:

cleaning

Number of Blocks 20 - Serving Since: 2019

Houston Downtown Management District

Houston, Texas

The Houston Downtown Management District is a governmental agency formed by Houston Central Business stakeholders to improve the quality of the downtown experience. The District has facilitated many of the public and private projects that have transformed downtown over the last decade. The District began its revitalization efforts in 1995. To accelerate the renewal of the city’s urban core, the District set several important goals with quality of life as the underlying theme: building a lasting constituency for downtown; recruiting investors, retailers and tenants while retaining those already downtown; and making downtown clean, safe and attractive.

The Operations Center’s focus is to provide a clean and safe environment to over 350 blocks in the Central Business and North Warehouse District(s). To accomplish this in 2011 we initiated the Downtown Public Safety Guide program that serve as ambassadors to the general public as well as additional eyes and ears for the Houston Police Department. Additionally, we manage various capital improvement projects. Currently, we are undergoing renovations of Dallas St and Main St Soon, we will be starting the Allen Parkway projects.

View BID Website

Services:

safety

cleaning

parks

placemaking

Number of Blocks 350 - Serving Since: 2015

Downtown Fort Worth, Inc.

Fort Worth, Texas

Serving over 335 Blocks of Downtown Fort Worth, 12 Ambassadors work seven days a week to provide safety, hospitality, and outreach services to all stakeholders in this dynamic and growing district. Ambassadors also provide vehicle lock-out and bicycle maintenance services to those in need.

View BID Website

Services:

hospitality

safety

outreach

Number of Blocks 335 - Serving Since: 2017

Downtown Austin Alliance

Austin, Texas

As home to the world’s largest urban bat colony and statues of both Stevie Ray Vaughan and Willie Nelson, Downtown lies at the crossroads of wild and weird. A magical mix of entrepreneurs and artists means one-of-a-kind businesses, events and experiences flourish left and right.

View BID Website

Services:

safety

outreach

parks

Number of Blocks 163 - Serving Since: 2016

Corpus Christi Downtown Management District

Corpus Christi, Texas

Located on the picturesque shores of the Gulf of Mexico, the Block by Block Clean Ambassadors work each day to ensure this visitor destination is always ready and welcoming!

View BID Website

Services:

safety

cleaning

landscaping

Number of Blocks 60 - Serving Since: 2016

Centro Public Improvement District

San Antonio, Texas

Centro San Antonio helps accommodate downtown’s growing residential population, enhance its office and retail market, and position downtown as a premier convention and visitor destination. Through the efforts of the Centro Public Improvement District, we provide services and improvements to Downtown San Antonio. These services are in the form of Hospitality and Cleaning Ambassadors.

View BID Website

Services:

hospitality

cleaning

outreach

landscaping

parks

placemaking

Number of Blocks 132 - Serving Since: 2009

Nashville Downtown Partnership

Nashville, Tennessee

Provide safety, cleaning, services for Nashville’s Downtown Central Business District, to include foot and bicycle security patrols and the use of mechanical cleaning equipment. The district covers 253 square blocks.

Block by Block also operates a parking circulator program in which we operate 32 parking shuttles.

View BID Website

Services:

safety

cleaning

outreach

landscaping

parks

Number of Blocks 253 - Serving Since: 1999

Memphis Medical District Collaborative

Memphis, Tennessee

The Memphis Medical District Collaborative Ambassadors serve the area bordered by Poplar Avenue, 1-40, Vance Avenue, and Danny Thomas Boulevard between Downtown and Midtown. Ambassadors work to make this area more clean and safe by providing services such as landscaping, trash collection, mowing, and general hospitality.

View BID Website

Services:

cleaning

Number of Blocks 50 - Serving Since: 2016

City of Myrtle Beach

Myrtle Beach, South Carolina

Providing supplemental cleaning and hospitality services for about 40 blocks along the main corridor of historic Myrtle Beach, a vacation destination.

View BID Website

Services:

hospitality

cleaning

Number of Blocks 40 - Serving Since: 2020

City Center Partnership (Columbia)

Columbia, South Carolina

Provide Clean Team Ambassadors and Safety Guides to the downtown area, which is a 36 square block area. Assist the Columbia Police Department by “observing and reporting” criminal activity.  Provide specialized outdoor cleaning, both manual and mechanical.  Provide customer service to all visitors, residents and business workers and owners in specified area.  Ambassadors are also responsible for maintaining the streetscape of hanging baskets and planters throughout downtown.

View BID Website

Services:

hospitality

safety

cleaning

landscaping

Number of Blocks 36 - Serving Since: 2002

Providence Downtown Improvement District

Providence, Rhode Island

Provide Environmental Maintenance, Supplemental Safety and Hospitality services. Duties include litter control, weed abatement, graffiti and handbill removal, safety visibility patrols, personal safety escorts, crime prevention, intervention with “Quality of Life” crimes, and general hospitality services. Oversees a significant landscaping program throughout downtown, which consists of in-ground plant boxes, hanging baskets and large planters.

View BID Website

Services:

safety

cleaning

landscaping

Number of Blocks 87 - Serving Since: 2005

Sports Complex SSD (Philadelphia)

Philadelphia, Pennsylvania

The Sports Complex Special Services District, or SCSSD for short, is non-profit corporation that serves approximately 9,000 residents living in 4,100 households surrounding the Sports Complex venues in South Philadelphia. SCSSD is engaged in a mission to: protect community interests, improve neighborhood quality of life and promote efficient operation of adjacent sports venues.

View BID Website

Services:

cleaning

placemaking

Number of Blocks 91 - Serving Since: 2013

Pittsburgh Downtown Partnership

Pittsburgh, Pennsylvania

Block by Block is responsible for the daily management and staffing of a nine person Safety Ambassador staff and a thirteen person Clean Team. Ambassadors are responsible for patrolling downtown Pittsburgh on foot or bicycle to serve as a visible deterrent to unwanted activity, work closely with the Pittsburgh Police and most importantly enhance the experience of those who live, work or visit in downtown. Cleaning Ambassadors are responsible for keeping downtown free of litter, weeds, and graffiti as well as carrying out tasks that improve the long term appearance in downtown.

View BID Website

Services:

cleaning

outreach

parks

placemaking

Number of Blocks 88 - Serving Since: 2006

Oakland BID (Pittsburgh)

Pittsburgh, Pennsylvania

Discover Oakland, Pittsburgh’s most ethnically diverse and lively neighborhood. Prestigious universities and museums, world class hospitals, grand architecture, quaint coffee shops, international cuisine and specialty shops create the hustle and bustle found in Oakland. If you are planning a picnic in the park, an evening of gripping drama or if you are searching for that Picasso masterpiece, Oakland has it all!

View BID Website

Services:

cleaning

Number of Blocks 20 - Serving Since: 2013

Lancaster City Alliance

Lancaster, Pennsylvania

Lancaster Ambassadors are a 17 member squad that are cross trained to address quality of life concerns in the community and provide supplemental sidewalk cleaning to the Downtown Investment District (DID). They are trained to serve as community ambassadors, aiding people with directions and pointing out local amenities. They identify nuisance issues such as excessive trash, graffiti, and city maintenance issues such as burned out street lights. Importantly, because of their visibility the squad acts as additional ?eyes and ears? in the community, providing an enhanced sense of security, often providing support, such as traffic and crowd control, to emergency responders. The Safety Ambassadors work seven days a week from 7 am till 11 pm Monday thru Saturday, and 8:00 am till 11 pm on Sundays. The Clean Team members are also out 7 days a week, from 6 am till 2:30 pm Monday thru Friday, Saturday 7 am- 3:30 pm, and 8:00 am till 12:00 pm on Sundays.

View BID Website

Services:

safety

cleaning

Number of Blocks 131 - Serving Since: 2013