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NewTown Macon is an independent non-profit focusing on economic development and revitalizing Downtown Macon. Since 1996, NewTown has made downtown safe and beautiful and fun and affordable, while keeping it local.

NewTown established downtown Macon’s first Business Improvement District (BID) in 2017, recognizing the need for funding dedicated to improving the cleanliness and overall safety of downtown Macon. In January 2019, NewTown contracted Block by Block to manage the daily operations of the BID and hire a capable and friendly team of Ambassadors.

The NewTown BID Ambassadors focus their efforts on creating a clean, safe, and friendly experience in downtown Macon. Ambassadors provide cleaning services such as removing litter, graffiti, weeds, and dog waste; complete special projects such as pressure washing and painting curbs and bollards; and offer hospitality assistance to visitors. NewTown’s BID Ambassadors work closely with Macon-Bibb County’s Parks and Beautification Department, the Bibb County Sherriff’s Office, and downtown business owners to meet the dynamic needs of a vibrant downtown district that boasts 400+ businesses and 1000+ residents.

Since NewTown established the BID, the district’s value surged from $180 million to $330 million, representing an 83% increase in downtown property values. Downtown property owners voted to renew and increase the district’s geographic area in 2022. Through NewTown’s partnership with Block by Block, the NewTown BID has become a critical and necessary tool for downtown Macon’s ongoing revitalization. The NewTown BID is Block by Block’s first Ambassador program in the state of Georgia.

Downtown Ambassadors

Downtown Ambassadors create a vibrant downtown community through hospitality and security related services in the district. This friendly Team, wearing bright orange shirts and a DWNTWN baseball cap, is approachable and welcoming.

Wondering where to get a passport, find a business, restaurant, event, or just need a safety walk? A Downtown Ambassador will be nearby to help answer those questions. Ambassadors are trained to provide residents, tourists, employees and business owners with a variety of information and assistance.

The Downtown Ambassadors work cooperatively as additional eyes and ears for the City of Miami Police Department, maintaining a professional relationship with all local law enforcement, code compliance, and other city entities.

The Downtown Ambassadors provide the following services throughout Downtown:

• Directions / Way-Finding / Parking information
• Providing “safe walk” services
• Report incidents, code compliance violations, solid waste, and other concerns to the Miami DDA
• Visiting downtown business owners and managers to share info and report concerns
• Respond to calls concerning specific incidents (suspicious persons, tourists with special needs, graffiti, panhandling, litter) and alerting other responders
• Hospitality services during Miami Heat home games

It attracts millions of visitors annually from all over the world not just for its shopping destinations, restaurants, and nightlife but also for its history, architecture, public art, and cultural attractions. When famed architect Morris Lapidus was commissioned to redesign Lincoln Road in the 1960s, his distinguished style positioned the road as one of the most luxurious destinations in the city during that time.

Today, Lincoln Road is an iconic pedestrian district that serves as a hub for modern culture seekers, both local and international. Anchored by three internationally respected cultural institutions, the New World Symphony, Oolite Arts and the Colony Theater, Lincoln Road serves as a charging station for the mind, body, and spirit.

Lincoln Road is a city street and is open to the public 24/7

Provide cleaning and safety personnel for the Hollywood, FL Community Redevelopment Agency’s Historic Hollywood Business District. Cleaning services provided by using both manual and mechanical cleaning systems.

The cornerstone of a great Downtown is a clean, safe and hospitable environment, which is why we focus on it seven days a week. We collaborate to address unsightly issues in the public realm and we partner with the City, Sheriff’s Office, property owners and others to support economic growth and the live/work/visit experience. Key in supporting our mission, Downtown Ambassadors work across five divisions to provide extra eyes and ears on the street, to clean sidewalks and mend building facades, to reach out to those in need and to activate shared spaces.

Clean Division Services

• Remove litter
• Pressure wash and spot clean sidewalks
• Remove graffiti
• Identify and report hazards and property damage issues
• Remove weeds from sidewalks and tree beds

Safety & Hospitality Division Services

• Provide directions, maps and parking information
• Provide Downtown event information
• Escort you to your destination
• Provide a safety presence and contact police or rescue during emergencies
• Report and/or resolve instances of nuisance activity (panhandling, loitering, etc.)
• Share a smile and a watchful eye

Social Services Outreach Division Services

• Connect homeless and transient individuals with local social service providers
• Transport persons in need to services
• Collect meaningful demographic and behavioral data

Property Maintenance Division Services

• Maintain streetscape and properties
• Fix building facades, information kiosks, trash cans and more

Block by Block provides uniformed cleaning and hospitality personnel to the City of Coconut Grove, FL.

The Golden Triangle Business Improvement District is an award-winning non-profit 501(c)(6) corporation that works to enhance the Golden Triangle — the 44-square-block neighborhood that stretches from Dupont Circle to Pennsylvania Avenue. The primary focus of the BID is to provide a clean, safe, and vibrant environment within this remarkable neighborhood, and to retain and attract businesses to the Golden Triangle.

Founded in 1997, the Golden Triangle BID encourages economic development through capital improvement projects, a variety of engaging events, and public art projects. The BID also strives to increase the quality of life through public safety and maintenance services. The BID is funded by a special tax that is paid by property owners within the neighborhood.

The BID connects its members to numerous resources, events, and information in and around the neighborhood. The staff serve as the first point of contact for member questions and issues and act as a key liaison between businesses and many city agencies. Together with corporate and government partners, the BID develops and implements programs that strengthen the vitality of the Golden Triangle. The BID is dedicated to making the Golden Triangle a great place to live, work, and play.

In 2019, the Golden Triangle was awarded LEED Platinum, the highest level of LEED certification, by the U.S. Green Building Council. It is the first BID in the world to be certified through the LEED for Communities program.

When you are in Stamford Downtown and need directions, where to get the best slice of pizza, parking advice on how to use Parkmobile, a taxi called, help finding a lost person or item, a safe escort, auto service or other assistance, just look for a Stamford Downtown Ambassador! Stamford Downtown Ambassador and Environmental Maintenance Team help create a hospitable and clean environment

They’re the “friendly” guys and gals dressed in orange and black uniforms who travel through out the downtown on bikes and on foot responding to the needs of all who work, live or visit Stamford..  Their mission is to ensure that your time spend here is always pleasant, comfortable and safe.  They’re on duty days and evenings, Monday through Saturday and can be reached at 203-515-3400.  They are at your service!

The Environmental Maintenance Team keeps downtown beautiful by removing litter, graffiti and sidewalk gum from public spaces.

Hartford BID Ambassadors provide cleaning, safety, and placemaking services to Hartford’s commercial core. Services include manual and mechanical litter collection, graffiti removal, weed abatement, power washing, security patrols, hospitality services, and a multitude of special projects, which will provide long term enhancement of the environment.

Ambassadors also provide roadside assistance for motorists, and operate the nation’s only free, on-site bicycle roadside assistance program in the downtown commercial core and a portion of the Asylum Hill neighborhood. Ambassadors help with automobile lock-outs, emergency refueling, flat tires, and jump starts.

The HBID’s free on-site bicycle roadside assistance program is the first of its kind in the nation. HBID Ambassadors were trained to fix a flat, inflate a tire, replace a tube, reattach a slipped chain, or tighten up loose bolts, free of charge, anywhere in the District. The program was designed to foster an increase in bicycle transit and provide a reliable support system for new or existing bicycle commuters.

The Westwood Village Ambassador Program operates seven days a week and provides a friendly and safe atmosphere in the Westwood Village District.

Working late? Ambassadors will escort you to your vehicle. Stuck in the rain? Ambassadors will walk with you beneath their umbrellas to your destination. For assistance with non-emergency issues, the Westwood Village Ambassadors are here to help!

SAFETY AMBASSADORS
Call or Text: 213-294-0899

Sunday through Thursday from 6:00am – 10:00pm
Friday and Saturday from 6:00am – 11:00pm

Safety Ambassadors are trained in many functions, including providing information to visitors and merchants, reporting maintenance issues, and working with social service programs and law enforcement to ensure the Westwood Village is a welcoming place for all. Ambassadors act as a crime deterrent to give you peace of mind.

MAINTENANCE AMBASSADORS
Call or Text: 213-294-0899

Monday through Saturday from 5:30am – 5:00pm
Sunday 6:00am – 2:30pm

Maintenance Ambassadors handle upkeep in alleyways and sidewalks. Services include trash collection, cleaning, graffiti and flyer removal, sidewalk power-washing, and reporting of structural issues.

QUALITY OF LIFE AMBASSADORS

Call or Text: 310-486-7089
westwoodoutreach@blockbyblock.com

Tuesday through Saturday from 6:00am – 2:30pm

The Quality of Life Ambassador primarily focuses on providing outreach information. The Quality of Life Ambassador is specifically trained to interact with and help individuals who are experiencing homelessness.

CA Security Licensing Number: PPO12629

The City of West Hollywood partners with Block by Block on its Security Ambassador program, which has a direct positive impact on safety and neighborhood livability. The program has expanded with 30 additional Security Ambassadors, for a total of 85 Block by Block personnel.

First established in the City of West Hollywood in 2013, the West Hollywood Block by Block Security Ambassador program provides a highly visible uniformed presence at the street level. Block by Block Security Ambassadors are deployed on bicycles along major streets, alleys, City parking lots, and residential neighborhoods.

Block by Block Security Ambassadors leverage the effectiveness of local law enforcement and work in collaboration with the West Hollywood Sheriff’s Station. In addition to supplemental safety services, Block by Block Security Ambassadors also get to know West Hollywood’s neighborhoods and assist in providing an extra level of hospitality to visitors and help to address quality of life concerns in the community. Security Ambassadors work seamlessly to:

• Maintain uniformed foot and bicycle patrols throughout all City neighborhoods, including a new program expansion into residential neighborhoods;
• Provide in-person responses 24/7 to non-violent calls for service;
• Conduct safety escorts for residents, businesses, and visitors; and
• Offer helpful guidance to community members and visitors about City information, directions, parking, and more.

The Block by Block program maintains a number of staffed kiosks focused on safety as well as hospitality in West Hollywood with specific emphasis on supporting a more robust and accessible presence where people shop, walk, and enjoy recreation.

Commercial district kiosks function daily from 11 a.m. to 7 p.m.; the kiosk at West Hollywood Park is staffed daily from 8 a.m. to 12 a.m.; and the Plummer Park kiosk is staffed daily from 6 a.m. to 10 p.m. The aim of the kiosks is to expand the City’s supplemental safety services, as well as to provide an extra level of hospitality to businesses, community members, and visitors.

Kiosk locations are as follows in the City’s commercial districts:

(1)  Santa Monica Boulevard at N. La Brea/The Gateway

(2)  Santa Monica Boulevard at Fairfax Avenue/Center City

(3)  Santa Monica Boulevard at Westmount Drive/Rainbow District

(4)  Santa Monica Boulevard at N. Robertson Boulevard/Rainbow District

(5)  Sunset Boulevard at Sunset Spectacular Parking Lot

Support is always available for community members: the Block by Block Security Ambassador Hotline provides access to free 24/7 support by phone or text at (323) 821-8604, and by phone, toll-free, at (833) WEHO-BBB (833-934-6222).

In case of an emergency, please contact the Sheriff’s Department at (310) 855-8850 or dial 911.

CA Security Licensing Number: PPO12629

Safety

CA Security Licensing Number: PPO12629

A community cannot thrive without its members feeling safe. The East Cut CBD responds to quality-of-life concerns in the neighborhood 24/7. But please remember, if it is an emergency, call 911 first.

Safety Services:

• Suspicious persons
• Noise complaints
• Other quality-of-life issues
• Check-ins with building security staffs

When things get messy, we take care of it. Our ambassadors and team leads patrol the sidewalks of the district before most residents are awake and after many are asleep for the night. More importantly, our ambassadors are trained to pay attention to the small details to keep the sidewalks in the best possible condition. Although the Clean Team is proactively cleaning, we encourage our stakeholders to contact us if there is anything that needs to be addressed.

Cleaning Services:

• Graffiti and litter removal
• Sidewalk pressure washing
• Street furniture and fixture cleaning
• Biohazard clean-up
• Public sidewalk weeding
• Reporting infrastructure issues to City
• Homeless outreach
• Business contacts

Pressure Washing

The East Cut CBD’s primary pressure washing service occurs overnight and aims at full block washing. This washing occurs on a five week rotation. Please look at the schedule and map below to see when your sidewalks are scheduled to be washed. Our team does have capacity for light pressure washing during the day for drink spills and biohazard cleanup.

Outreach

The East Cut CBD strives for a balance of maintaining clean sidewalks and connecting individuals experiencing homelessness with the services they may need. When we receive calls about homeless concerns, our first priority is the health and safety of all parties. We make sure to treat everyone in the public realm equally and with compassion.

CA Security Licensing Number: PPO12629

The Tenderloin neighborhood is one of the most unique neighborhoods in one of the most unique cities in the United States, let alone the world. Block by Block provides the following services to the district: critical business support, operations consulting, onboarding and training and equipment procurement.

Starting in 2017, Temescal Telegraph contracted with Block by Block to provide 120 hours per week of the following Environmental Maintenance Services in Temescal:

• Removal of Litter and Debris
• Removal of handbills, stickers, posters
• Power Washing – hot spots
• Watering Services – of the Temescal BID’s planters & landscaped medians
• Graffiti removal from public property
•  Weed Control
• Illegal Dumping – working with the city to remove illegal dumping.
• Special Projects & limited landscaping
• Pilot Community Engagement Program

Block by Block serves San Leandro Improvement Association with both Safety and Cleaning Ambassadors.

Cleaning Ambassador Services

• Sidewalk sweeping, litter, and debris removal
• Power washing food spills and stains on sidewalks and public plazas
• Graffiti, sticker, and handbill removal
• Feces and urine removal from sidewalks and building frontage
• Assistance relocating unsheltered sleepers from businesses

Safety Ambassador Services

• De-escalation of non-emergency situations*
• Report suspicious behavior or vehicles
• Address public nuisances such as public drinking or smoking
• Wellness checks on unsheltered neighbors

CA Security Licensing Number: PPO12629

Clean

Ambassadors maintain the public realm seven days a week. Our team removes over 30,000 pounds of trash and 2,000 square feet of graffiti per week, maintains street furniture for the parklet on Hope Street, and supplies dog waste bags for Mutt Mitt stations within the District. Submit a service request by clicking here, or emailing dispatch@southpark.la.

Safe

Safety Ambassadors patrol the district twenty-four hours a day, seven days a week. Our team respond to any non-emergency safety incidents in the district, assists with trespassing and other illegal activity, jump starts vehicles, and accompanies anyone walking within the District to their destination. Dispatch can be reached at (866) 560-9346. Click here to download a full list of clean & safe services.

CA Security Licensing Number: PPO12629

Clean Team Ambassadors

Our Clean Team maintains the cleanliness and beautification of the public right-of-way:

• Empty city trash cans
• Remove graffiti, stickers, and posters
• Clean and pressure wash the sidewalks
• Maintain the curbside with the street sweeper
• Report illegal dumping
• Paint light poles, trash cans, utility boxes, and planters

For ALL service needs (ambassador guide, homeless outreach, and clean team), please call the Ambassador Guide phone at 626.216.9738. This is the best number to call for an immediate response. Our team will respond in a timely manner to assist you.

Old Pasadena Ambassador Guides

• Offer Directions & Information
• Assist Motorists
• Provide High Visibility & Presence
• Monitor Suspicious Activity
• Report Vandalism
• Respond to Calls for Service
• Provide Safety Escorts
• Assist the Pasadena Police Department
• Conduct Homeless Wellness Checks

Guide Hours: 

Sunday through Thursday – 7:00 am to midnight
Friday and Saturday – 7:00 am to 3:00 am

Guide Numbers: 

Ambassador Guide: 626.216.9738
(call for quickest response)

Operations Manager: 626.243.3904
General Manager: 626.216.9739

CA Security Licensing Number: PPO12629

A team of dedicated Ambassadors provide clean and safe services for the City of Livermore.

CA Security Licensing Number: PPO12629

Our Community Ambassadors / Clean Team have an important role in our community to create a healthy environment for visitors as well as those who live and work in Japantown. Maintaining clean and safe streets, welcoming visitors and locals, checking in on businesses are all essential for a thriving neighborhood.

Contact our Clean Team Hotline for safety and cleaning needs (sidewalk sweeping, hot spot pressure washing, graffiti removal & car break-in glass removal), within the boundaries of the service district, 7 days a week.
Call: 415.680-7171 or email: japantowncbd@gmail.com

Scope of Clean Team Services:

• Manual Removal of Litter And Debris
• Weed Control
• Mechanical Cleaning
• Handbill Removal
• Graffiti Removal

Scope of Community Ambassador Services:

• Walking patrol
• Checking in with businesses / Information Sharing
• Hospitality Services

Clean Team Hours of Operation: (schedule may vary based on need)
Monday – Sunday 7:00 a.m. – 4:00 p.m.

The services of our Clean Team / Community Ambassadors is 100% funded by the Japantown Community Benefit District property owners. The JCBD produces monthly report on these important services.

Jack London Square has been called “Oakland’s most vibrant destination, where waterfront fun and culinary delights abound.” We encourage you to “eat, stay and play” as they say in JLS, a district teeming with energy we are excited to be a part of everyday.

Jack London Improvement District partners with the organization Block by Block to provide a hardworking team of several full-time ambassadors to keep our streets inviting, clean, and safe. You can find our Ambassadors cleaning up our public streets and sidewalks, removing graffiti from our district’s façades, assisting visitors with directions, and providing safety escorts when requested.

AMBASSADOR HOTLINE: 510.363.0989

AMBASSADOR OPERATING HOURS

Monday 7:00am – 3:40pm

Tuesday – Thursday 7:00am – 9:10pm

Friday 9:00am – 9:10pm

Saturday 9:00am-11:10pm

Sunday 12:00pm – 3:40pm

Our friendly ambassadors are available 24/7 to help you with all your non-emergency cleaning, safety & hospitality needs. (Please remember to always call 9-1-1 first, in an emergency)

There are 2 ways to submit a request for service:

• Complete a Service Request Form
• Call or Text, 567-HLY-WOOD (459-9663)

*Please be prepared to share your location, type of service request, and contact information. 

Call us, when you need us!

Providing dedicated Hospitality Services in one of the most famous tourist corridors in the world. Rolling out the Red Carpet for all who visit, work, invest and play in the Iconic Hollywood Entertainment District.

CA Security Licensing Number: PPO12629

Downtown Ventura Partners (DVP) contracts with Block by Block to offer our Park Ambassador program in Downtown’s public spaces and historic core. This includes in and around Mission Park, Plaza Park, the Promenade and bike path, as well as Kellogg Park along Ventura Avenue.

The Downtown Ventura Park Ambassadors are easy to identify in Downtown public spaces. They are unformed in red and black and frequently outfitted with a bicycle.

The Park Ambassador duties are far ranging and include:

• Ensuring our parks and public spaces are safe and welcoming for all to enjoy.
• Observe and report: While on patrol, Ambassadors are to be watchful for unwanted behaviors or criminal activity and report to Police and/or dispatch via established communication methods. They have been trained to articulate accurate description or persons, vehicles and other similar identifiers.
• Address unwanted activities: Ambassadors will firmly and courteously request compliance to persons violating low-level quality of life crimes, such as open containers, aggressive panhandling, non-aggressive panhandling, loitering, disruptive behavior, etc.
• Hospitality and customer service: While on patrol, Ambassadors go out of their way to actively acknowledge park users with a friendly greeting or identify visitors in order to provide directions, information, city information or recommendations.
• Cleanliness: Ambassadors help keep our parks clean with trash pick-up being their first on-duty task. When they start their shifts they open the park restrooms and serve as a monitor to ensure public restrooms are welcoming to all users. If there are any issues, they will lock the bathrooms for safety.
• Stakeholder relations: Ambassadors will be responsible for making regular contact with City Public Works staff, Ventura Police Patrol Task Force, Parks staff, homeless caseworkers, as well as visits, as needed, to adjacent businesses to share information and make professional contacts on behalf of DVP.
• Reporting: Ambassadors develop written incident reports and daily written reports to document shift activities.
• Professionalism: Ambassadors maintain a positive and professional presence at all times.
• Physical abilities: Rain or shine our Ambassadors work to serve the community.

CA Security Licensing Number: PPO12629

DTSM HOSPITALITY AND MAINTENANCE AMBASSADORS

Ambassadors can be recognized by uniform, and are trained to:

• Provide information to visitors
• Give directions
• Escort visitors and employees safely to and from vehicles and businesses upon request
• Help visitors find vehicles
• Aid visitors with vehicle trouble
• Work with the Santa Monica Police Department to locate lost items

Hours of Operations for the ambassadors: 6:30 a.m. — 12:30 a.m., Daily

For more information, or to request service from the Downtown Santa Monica Ambassadors, call 310.877.7731.

AMBASSADOR ESCORT TEAM

An added benefit of the Downtown Santa Monica Ambassador Program is the Employee Escort Service. Safety is a main focus of the program and ambassadors are available until 12:30 a.m. to escort employees to their vehicles.

To request an escort, please contact the Downtown Santa Monica Ambassador Program, 310.877.7731.

MAINTENANCE

The Downtown Enhanced Maintenance Program handles upkeep for parking structures, public restrooms, alleyways, and sidewalks. Services include trash collection, cleaning and restocking restrooms, graffiti and flyer removal, sidewalk power-washing, and reporting of structural issues.

Maintenance ambassadors are available 4 a.m. — 11 p.m., Daily. To report issues or request maintenance services contact the Enhanced Maintenance Program at 310.877.7731.

QUALITY OF LIFE TEAM

The Quality of Life Team deals primarily with long-standing issues that impact the downtown, allowing hospitality and maintenance ambassadors to focus on providing a great experience for our residents, employees and visitors. The Quality of Life Team ambassadors have been specifically trained to interact with and help individuals who are experiencing homelessness. They can be identified by their navy blue uniforms with “Quality of Life Team Ambassador” written on the back.

To request service from the Downtown Santa Monica Quality of Life Team, call or text 310.877.7731.

SAFETY AMBASSADORS 

The newest addition to DTSM’s Ambassador Program features specially trained ambassadors who patrol Third Street Promenade, sidewalks, and alleys on bike, segway, foot, and vehicle addressing quality of life issues, acting as a deterrent to unwanted behavior and activity, responding to incidents called in by businesses and patrons, and providing information, assistance, and directions to downtown workers, residents, and visitors.

To request service from the Downtown Santa Monica Safety Ambassadors, call or text 310.877.7731.

Downtown Ambassadors work seven days a week serving Cedar St., Front St, and Pacific Avenue and side streets to support a positive experience for visitors, employees, residents and others spending time in the Downtown district. Working closely with the many agencies who support the Downtown district, the Ambassadors are both a valuable link for the business community and a welcoming face for visitors.

Downtown Ambassadors are an extension of the businesses in the Downtown District. Funded by the Downtown Management Corporation and managed by the Downtown Association, the Downtown Ambassadors extend the customer service of the businesses out onto the sidewalks in the downtown district. A customer’s experience doesn’t begin and end at the threshold of your favorite restaurant or retail store, and Ambassadors make sure that experience keeps going strong on the streets.

The Downtown Ambassadors are funded through an assessment of properties on Cedar St., Front St., Pacific Avenue and side streets, one block in either direction, between Laurel Street and Water Street. The Assessment is managed by the Downtown Management Corporation of Santa Cruz.