Cities

Block by Block provides uniformed cleaning and hospitality personnel to the City of Coconut Grove, FL.

The Golden Triangle Business Improvement District is an award-winning non-profit 501(c)(6) corporation that works to enhance the Golden Triangle — the 44-square-block neighborhood that stretches from Dupont Circle to Pennsylvania Avenue. The primary focus of the BID is to provide a clean, safe, and vibrant environment within this remarkable neighborhood, and to retain and attract businesses to the Golden Triangle.

Founded in 1997, the Golden Triangle BID encourages economic development through capital improvement projects, a variety of engaging events, and public art projects. The BID also strives to increase the quality of life through public safety and maintenance services. The BID is funded by a special tax that is paid by property owners within the neighborhood.

The BID connects its members to numerous resources, events, and information in and around the neighborhood. The staff serve as the first point of contact for member questions and issues and act as a key liaison between businesses and many city agencies. Together with corporate and government partners, the BID develops and implements programs that strengthen the vitality of the Golden Triangle. The BID is dedicated to making the Golden Triangle a great place to live, work, and play.

In 2019, the Golden Triangle was awarded LEED Platinum, the highest level of LEED certification, by the U.S. Green Building Council. It is the first BID in the world to be certified through the LEED for Communities program.

When you are in Stamford Downtown and need directions, where to get the best slice of pizza, parking advice on how to use Parkmobile, a taxi called, help finding a lost person or item, a safe escort, auto service or other assistance, just look for a Stamford Downtown Ambassador! Stamford Downtown Ambassador and Environmental Maintenance Team help create a hospitable and clean environment

They’re the “friendly” guys and gals dressed in orange and black uniforms who travel through out the downtown on bikes and on foot responding to the needs of all who work, live or visit Stamford..  Their mission is to ensure that your time spend here is always pleasant, comfortable and safe.  They’re on duty days and evenings, Monday through Saturday and can be reached at 203-515-3400.  They are at your service!

The Environmental Maintenance Team keeps downtown beautiful by removing litter, graffiti and sidewalk gum from public spaces.

Hartford BID Ambassadors provide cleaning, safety, and placemaking services to Hartford’s commercial core. Services include manual and mechanical litter collection, graffiti removal, weed abatement, power washing, security patrols, hospitality services, and a multitude of special projects, which will provide long term enhancement of the environment.

Ambassadors also provide roadside assistance for motorists, and operate the nation’s only free, on-site bicycle roadside assistance program in the downtown commercial core and a portion of the Asylum Hill neighborhood. Ambassadors help with automobile lock-outs, emergency refueling, flat tires, and jump starts.

The HBID’s free on-site bicycle roadside assistance program is the first of its kind in the nation. HBID Ambassadors were trained to fix a flat, inflate a tire, replace a tube, reattach a slipped chain, or tighten up loose bolts, free of charge, anywhere in the District. The program was designed to foster an increase in bicycle transit and provide a reliable support system for new or existing bicycle commuters.

The Westwood Village Ambassador Program operates seven days a week and provides a friendly and safe atmosphere in the Westwood Village District.

Working late? Ambassadors will escort you to your vehicle. Stuck in the rain? Ambassadors will walk with you beneath their umbrellas to your destination. For assistance with non-emergency issues, the Westwood Village Ambassadors are here to help!

SAFETY AMBASSADORS
Call or Text: 213-294-0899

Sunday through Thursday from 6:00am – 10:00pm
Friday and Saturday from 6:00am – 11:00pm

Safety Ambassadors are trained in many functions, including providing information to visitors and merchants, reporting maintenance issues, and working with social service programs and law enforcement to ensure the Westwood Village is a welcoming place for all. Ambassadors act as a crime deterrent to give you peace of mind.

MAINTENANCE AMBASSADORS
Call or Text: 213-294-0899

Monday through Saturday from 5:30am – 5:00pm
Sunday 6:00am – 2:30pm

Maintenance Ambassadors handle upkeep in alleyways and sidewalks. Services include trash collection, cleaning, graffiti and flyer removal, sidewalk power-washing, and reporting of structural issues.

QUALITY OF LIFE AMBASSADORS

Call or Text: 310-486-7089
westwoodoutreach@blockbyblock.com

Tuesday through Saturday from 6:00am – 2:30pm

The Quality of Life Ambassador primarily focuses on providing outreach information. The Quality of Life Ambassador is specifically trained to interact with and help individuals who are experiencing homelessness.

CA Security Licensing Number: PPO12629

Safety

CA Security Licensing Number: PPO12629

A community cannot thrive without its members feeling safe. The East Cut CBD responds to quality-of-life concerns in the neighborhood 24/7. But please remember, if it is an emergency, call 911 first.

Safety Services:

• Suspicious persons
• Noise complaints
• Other quality-of-life issues
• Check-ins with building security staffs

When things get messy, we take care of it. Our ambassadors and team leads patrol the sidewalks of the district before most residents are awake and after many are asleep for the night. More importantly, our ambassadors are trained to pay attention to the small details to keep the sidewalks in the best possible condition. Although the Clean Team is proactively cleaning, we encourage our stakeholders to contact us if there is anything that needs to be addressed.

Cleaning Services:

• Graffiti and litter removal
• Sidewalk pressure washing
• Street furniture and fixture cleaning
• Biohazard clean-up
• Public sidewalk weeding
• Reporting infrastructure issues to City
• Homeless outreach
• Business contacts

Pressure Washing

The East Cut CBD’s primary pressure washing service occurs overnight and aims at full block washing. This washing occurs on a five week rotation. Please look at the schedule and map below to see when your sidewalks are scheduled to be washed. Our team does have capacity for light pressure washing during the day for drink spills and biohazard cleanup.

Outreach

The East Cut CBD strives for a balance of maintaining clean sidewalks and connecting individuals experiencing homelessness with the services they may need. When we receive calls about homeless concerns, our first priority is the health and safety of all parties. We make sure to treat everyone in the public realm equally and with compassion.

CA Security Licensing Number: PPO12629

The Tenderloin neighborhood is one of the most unique neighborhoods in one of the most unique cities in the United States, let alone the world. Block by Block provides the following services to the district: critical business support, operations consulting, onboarding and training and equipment procurement.

Starting in 2017, Temescal Telegraph contracted with Block by Block to provide 120 hours per week of the following Environmental Maintenance Services in Temescal:

• Removal of Litter and Debris
• Removal of handbills, stickers, posters
• Power Washing – hot spots
• Watering Services – of the Temescal BID’s planters & landscaped medians
• Graffiti removal from public property
•  Weed Control
• Illegal Dumping – working with the city to remove illegal dumping.
• Special Projects & limited landscaping
• Pilot Community Engagement Program

Block by Block serves San Leandro Improvement Association with both Safety and Cleaning Ambassadors.

Cleaning Ambassador Services

• Sidewalk sweeping, litter, and debris removal
• Power washing food spills and stains on sidewalks and public plazas
• Graffiti, sticker, and handbill removal
• Feces and urine removal from sidewalks and building frontage
• Assistance relocating unsheltered sleepers from businesses

Safety Ambassador Services

• De-escalation of non-emergency situations*
• Report suspicious behavior or vehicles
• Address public nuisances such as public drinking or smoking
• Wellness checks on unsheltered neighbors

CA Security Licensing Number: PPO12629

Clean

Ambassadors maintain the public realm seven days a week. Our team removes over 30,000 pounds of trash and 2,000 square feet of graffiti per week, maintains street furniture for the parklet on Hope Street, and supplies dog waste bags for Mutt Mitt stations within the District. Submit a service request by clicking here, or emailing dispatch@southpark.la.

Safe

Safety Ambassadors patrol the district twenty-four hours a day, seven days a week. Our team respond to any non-emergency safety incidents in the district, assists with trespassing and other illegal activity, jump starts vehicles, and accompanies anyone walking within the District to their destination. Dispatch can be reached at (866) 560-9346. Click here to download a full list of clean & safe services.

CA Security Licensing Number: PPO12629

Clean Team Ambassadors

Our Clean Team maintains the cleanliness and beautification of the public right-of-way:

• Empty city trash cans
• Remove graffiti, stickers, and posters
• Clean and pressure wash the sidewalks
• Maintain the curbside with the street sweeper
• Report illegal dumping
• Paint light poles, trash cans, utility boxes, and planters

For ALL service needs (ambassador guide, homeless outreach, and clean team), please call the Ambassador Guide phone at 626.216.9738. This is the best number to call for an immediate response. Our team will respond in a timely manner to assist you.

Old Pasadena Ambassador Guides

• Offer Directions & Information
• Assist Motorists
• Provide High Visibility & Presence
• Monitor Suspicious Activity
• Report Vandalism
• Respond to Calls for Service
• Provide Safety Escorts
• Assist the Pasadena Police Department
• Conduct Homeless Wellness Checks

Guide Hours: 

Sunday through Thursday – 7:00 am to midnight
Friday and Saturday – 7:00 am to 3:00 am

Guide Numbers: 

Ambassador Guide: 626.216.9738
(call for quickest response)

Operations Manager: 626.243.3904
General Manager: 626.216.9739

CA Security Licensing Number: PPO12629

A team of dedicated Ambassadors provide clean and safe services for the City of Livermore.

CA Security Licensing Number: PPO12629

Jack London Square has been called “Oakland’s most vibrant destination, where waterfront fun and culinary delights abound.” We encourage you to “eat, stay and play” as they say in JLS, a district teeming with energy we are excited to be a part of everyday.

Jack London Improvement District partners with the organization Block by Block to provide a hardworking team of several full-time ambassadors to keep our streets inviting, clean, and safe. You can find our Ambassadors cleaning up our public streets and sidewalks, removing graffiti from our district’s façades, assisting visitors with directions, and providing safety escorts when requested.

AMBASSADOR HOTLINE: 510.363.0989

AMBASSADOR OPERATING HOURS

Monday 7:00am – 3:40pm

Tuesday – Thursday 7:00am – 9:10pm

Friday 9:00am – 9:10pm

Saturday 9:00am-11:10pm

Sunday 12:00pm – 3:40pm

Our friendly ambassadors are available 24/7 to help you with all your non-emergency cleaning, safety & hospitality needs. (Please remember to always call 9-1-1 first, in an emergency)

There are 2 ways to submit a request for service:

• Complete a Service Request Form
• Call or Text, 567-HLY-WOOD (459-9663)

*Please be prepared to share your location, type of service request, and contact information. 

Call us, when you need us!

Providing dedicated Hospitality Services in one of the most famous tourist corridors in the world. Rolling out the Red Carpet for all who visit, work, invest and play in the Iconic Hollywood Entertainment District.

CA Security Licensing Number: PPO12629

DTSM HOSPITALITY AND MAINTENANCE AMBASSADORS

Ambassadors can be recognized by uniform, and are trained to:

• Provide information to visitors
• Give directions
• Escort visitors and employees safely to and from vehicles and businesses upon request
• Help visitors find vehicles
• Aid visitors with vehicle trouble
• Work with the Santa Monica Police Department to locate lost items

Hours of Operations for the ambassadors: 6:30 a.m. — 12:30 a.m., Daily

For more information, or to request service from the Downtown Santa Monica Ambassadors, call 310.877.7731.

AMBASSADOR ESCORT TEAM

An added benefit of the Downtown Santa Monica Ambassador Program is the Employee Escort Service. Safety is a main focus of the program and ambassadors are available until 12:30 a.m. to escort employees to their vehicles.

To request an escort, please contact the Downtown Santa Monica Ambassador Program, 310.877.7731.

MAINTENANCE

The Downtown Enhanced Maintenance Program handles upkeep for parking structures, public restrooms, alleyways, and sidewalks. Services include trash collection, cleaning and restocking restrooms, graffiti and flyer removal, sidewalk power-washing, and reporting of structural issues.

Maintenance ambassadors are available 4 a.m. — 11 p.m., Daily. To report issues or request maintenance services contact the Enhanced Maintenance Program at 310.877.7731.

QUALITY OF LIFE TEAM

The Quality of Life Team deals primarily with long-standing issues that impact the downtown, allowing hospitality and maintenance ambassadors to focus on providing a great experience for our residents, employees and visitors. The Quality of Life Team ambassadors have been specifically trained to interact with and help individuals who are experiencing homelessness. They can be identified by their navy blue uniforms with “Quality of Life Team Ambassador” written on the back.

To request service from the Downtown Santa Monica Quality of Life Team, call or text 310.877.7731.

SAFETY AMBASSADORS 

The newest addition to DTSM’s Ambassador Program features specially trained ambassadors who patrol Third Street Promenade, sidewalks, and alleys on bike, segway, foot, and vehicle addressing quality of life issues, acting as a deterrent to unwanted behavior and activity, responding to incidents called in by businesses and patrons, and providing information, assistance, and directions to downtown workers, residents, and visitors.

To request service from the Downtown Santa Monica Safety Ambassadors, call or text 310.877.7731.

Downtown Ambassadors work seven days a week serving Cedar St., Front St, and Pacific Avenue and side streets to support a positive experience for visitors, employees, residents and others spending time in the Downtown district. Working closely with the many agencies who support the Downtown district, the Ambassadors are both a valuable link for the business community and a welcoming face for visitors.

Downtown Ambassadors are an extension of the businesses in the Downtown District. Funded by the Downtown Management Corporation and managed by the Downtown Association, the Downtown Ambassadors extend the customer service of the businesses out onto the sidewalks in the downtown district. A customer’s experience doesn’t begin and end at the threshold of your favorite restaurant or retail store, and Ambassadors make sure that experience keeps going strong on the streets.

The Downtown Ambassadors are funded through an assessment of properties on Cedar St., Front St., Pacific Avenue and side streets, one block in either direction, between Laurel Street and Water Street. The Assessment is managed by the Downtown Management Corporation of Santa Cruz.

The Downtown Long Beach Alliance (DLBA) is a non-profit organization operating on behalf of the tenants and commercial property owners of the Business Improvement District. It is dedicated to the management, marketing, security, maintenance, advocacy, economic and community development of the assessment districts in cooperation with the City of Long Beach and the private sector.

CA Security Licensing Number: PPO12629

Beautiful, Beverly Hills is located in the middle of Los Angeles County, surrounded by the cities of Los Angeles, West Hollywood, Santa Monica and Culver City. Within its 5.7 square mile radius, Beverly Hills has approximately 34,000 residents with a business and commercial base that ranks next to cities with a population of several hundred thousand.

CA Security Licensing Number: PPO12629

The Beverly Hills Ambassador Program is a program adopted by the City of Beverly Hills and run by the independent service company Block by Block to enhance the high quality of life for which the City is renowned.

Ambassadors work in partnership with the City’s Human Services department, police and other departments to address aggressive panhandling and connect individuals with social service needs to the City’s Beverly Hills Outreach Team (BHOT).  Their focus is in the City’s downtown core serving residents, merchants and visitors. The Ambassadors address aggressive panhandling during the day, providing education to these individuals violating the City’s ordinance, and provide linkage to the outreach team if appropriate. Finally, the Ambassadors patrol the City’s parking facilities at night, and are able to identify those individuals who are living on the streets and in need of services. The Ambassadors can be reached 24/7 at 424-302-1487.

We are proud to provide cleaning and hospitality Ambassadors to The Castro Community Benefits District (CBD). Commonly called The Castro, this is a beautiful neighborhood in Eureka Valley in San Francisco, California.

The Castro CBD provides cleaning services 365 days a year. The services are provided within the footprint of the District and include:

• Daily sweeping of the entire district (sidewalks and gutters)
• Sweeping Harvey Milk and Jane Warner Plazas and cleaning the planter beds
• Graffiti removal on public and private property (removal of graffiti on private property requires a signed waiver from the property owner)
• Report dumped debris to 311
• Repaint street furniture and lamp posts
• Additional cleaning services for special events and street fairs
• Assist with management of plaza furniture
• Spot Steam Cleaning as needed
• Regular steam cleaning all sidewalks in the district
• Steam cleaning Harvey Milk and Jane Warner Plazas as needed
• Dispatch services

Castro Cares is staffed with highly trained, unarmed, Community  Ambassadors.

• Community Ambassadors: Deployed 7 days a week, Community Ambassadors help create a more welcoming and vibrant district. Community Ambassadors provide social service outreach, wayfinding, hospitality, and an extra pair of eyes and ears on the street.  These goodwill ambassadors are easy to spot with bright yellow-green jackets, T-shirts, and hats. You can reach them by calling the Castro CBD’s dispatch number at 415-471-7536.

Example of services provided:

• Check-in with merchants
• Well-being checks and outreach with the most vulnerable on our street
• Enforcement of MPC No-Trespassing
• Deter negative street behavior
• Collaboration with city departments to resolve street-level issues and concerns
• Hospitality services to visitors
• Respond to calls for service
• Collaboration with Castro CBD Clean Team

Keeping Downtown Tempe safe and clean for all visitors and residents is a top priority, and it’s the job of the Safe-T-Patrol guides and Ground Support crew to do exactly that.

SAFETY PATROL GUIDES

As goodwill ambassadors for Downtown Tempe, the Safe-T-Patrol Guides welcome and enhance the experience for residents, visitors and employees in Downtown Tempe. They provide an enhanced security presence on the streets, and patrol on foot and bicycle, seven days a week. The Safe-T-Patrol Guides are ultimately here to help you. Whether you need directions, have questions about the area, or need recommendations for shopping, dining, area attractions, or events, our Safe-T-Patrol Guides will be able to help. For assistance, call 480.894.1800.

GROUND SUPPORT

In addition to keeping Downtown Tempe looking beautiful, the Ground Support crew is a great resource of information. Downtown Tempe’s very own custodial team is responsible for keeping the public right-of-way looking clean and pristine. Day and night, the Ground Support crew works diligently while assisting residents and visitors every step of the way.

Downtown Chico PBID Ambassadors are under the direction of a single Operations Manager and management structure. Security Ambassadors are responsible for patrolling on foot and bike to serve as additional ‘eyes and ears’ of the Chico Police Department, while serving as a visible deterrent. Ambassadors will report all activity that is deemed to be out of the ordinary and engage low level quality of life crimes in order to seek compliance through verbal request. All Ambassadors will provide a high level of engagement with workers, residents and visitors to improve perceptions of safety in both districts.

Going far beyond basic City services, the BID provides beautification initiatives, concierge patrols, intensive litter collection and economic development programs that help to provide a clean, attractive, and vibrant downtown environment. The DMDMC also works with the City and County of Mobile to support projects that revitalize the downtown area, encouraging new business development, investment, and tourism in the City.

CAP Safety Ambassadors are excited to welcome you to Birmingham’s City Center! As we patrol on foot, Segway’s and bikes, our visibility and attention often help to deter bad behavior and activities. We look for opportunities to help people and tidy up our district as we’re out and about.